Perhaps it is safe to say that every gamer has an opinion about the game he is playing. There is always something he wants changed, and maybe, even hoping he himself can implement those changes.
Having worked with two different Community Managers for a year and a half, I noticed that their personality is one good idea on how they manage their community. They both did their job to the best of their abilities, each with a different approach yet still following the "rulebook" set by the company.
I can't recall how many times I have heard the phrase "That's how you handle the community" while I was still a Forum Moderator. I hardly agreed with any of the methods and the reasoning yet still put up with it, hoping that something good will come out of it.
I am no longer an FM, and I'm still waiting for that "something good" from them.
But what exactly does Community Management entail? Mind you, this is going to be a long one.